Xbox Wire

What’s New with Xbox Customer Support

Team Xbox is always working to bring you great games, enhanced capabilities, and new ways to play and connect with your friends. As a support team, we want to provide fast and effective help whenever you need it and in the form that works best for you. We’re bringing you new features and new ways to connect with your choice of support channel – whether that’s through Xbox Assist on your Xbox One, online at, or through support forums.

Today we’re excited to give you a heads up on some recent changes as well as the next wave of new capabilities you’ll see in Xbox Support:

This evolution in customer support means fast and effective help wherever and whenever you need it. The best part is that you don’t need to do anything new to take advantage of these improvements. Use Xbox Assist on your console or our support website as you normally do and we will make sure you have our fastest, most effective and personalized support there for you.

Hopefully, you won’t need us very often, but if you do, we’ll have new and improved options in place for us to help you, on your terms.